Shipping, Collection and Returns

Free collection in Centurion

Free collection is available in Centurion by prior arrangement. Contact ANVIL Aquatics to agree a collection time. The exact collection address is shared privately once arranged.

Overnight courier delivery

Courier delivery is available only to destinations where an appropriate overnight parcel service has been confirmed. A service labelled “overnight” does not by itself confirm next-business-day delivery to every address. Dispatch depends on confirmed livestock availability, suitable packing, courier collection cut-offs, weather and the destination’s service schedule. We will agree the dispatch date before sending livestock.

Our standard courier charge is R275 per order, including insulated packaging. This comprises a standardised R200 delivery allowance and R75 packaging allowance, rather than a live weight-based courier quote. The charge applies once per courier order, not per item or box. ANVIL Aquatics absorbs differences between this charge and the actual courier and packing cost. Free collection orders incur no courier or packaging charge. Overnight coverage and the dispatch date are confirmed before EFT payment is requested. If an appropriate overnight service is unavailable, we will contact you to arrange collection or cancel the order before payment.

Please provide accurate delivery and contact details and ensure someone is available to receive livestock promptly. Contact us before ordering if overnight service is uncertain for your destination.

Availability and product images

Livestock is offered only when suitable for rehoming. Availability and saleable quantities must be confirmed before payment or dispatch. Products marked out of stock cannot be ordered.

Product images are illustrative, including generated illustrations where used. Individual colour, pattern, size and appearance vary.

EFT payments

After confirming availability, collection or delivery arrangements and the final total, we will send payment instructions privately. Use the order reference supplied. Dispatch or collection takes place only after funds have cleared and arrangements have been confirmed. Proof of payment alone is not confirmation of cleared funds.

ANVIL Aquatics is not VAT registered and does not charge VAT.

Problems with an order

Please contact kristian@anvilaquatics.co.za promptly if an order arrives damaged, incorrect or with livestock in distress. Include the order reference, a description and clear photographs of the packaging and affected items where possible. Do not send live animals back without first agreeing safe arrangements with us.

We will review the issue and discuss an appropriate remedy. Nothing in this policy excludes rights that apply under South African law. Courier insurance arrangements do not themselves determine the customer’s rights against ANVIL Aquatics.

Last updated: 5 November 2026